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About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.

We had visited the house it was incorrectly delivered to and the house owner had discarded the package. 

Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.

Thank you.

Hi there,

that is a bad mistake! For Koodo Internet issues you will have to setup a call back with a Koodo rep via your self serve as they will need to be notified about the missing equipment (as it’s entirely not your fault) and should be able to prorate you for the next monthly bill if necessary. For the first payment however this is mandatory to begin the hook up process for the service as it is a prepaid Internet service. I hope this helps 🙂👍

@raedenramos As @Oliver C suggested, you’d need to book a callback, for a rep to look into it further with next steps. 

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