why can’t I cancel my internet subscription

Did the calls get disconnected or something else prevented you from being able to have it cancelled? 

Let me flag a rep to help you out. They will direct your request to the appropriate team.

I talked with rep Saturday who started process and then put me on hold and I waited 50 min and hung up.  Have tried calling multiple times since to be put on hold long wait times.  

Beyond infuriating 

Looks like a rep has already been flagged and hopefully shoiuld be able to assist quickly on the matter. 

So each time the hold disconnected or you gave up waiting? 

Gave up

How long will this take?

Hi ​@cmurray 

We are sorry for this frustrating experience!

We have just sent you a private message so we can confirm some more details and make sure this gets addressed as soon as possible, please check your community inbox when you get the chance.

That depends on rep availability. It isn’t instant, but should be pretty soon. You can check in occasionally. Per other home internet cnacellations here, a rep will send a PM for more info and take it from there.