I recently upgraded my phone with Tab. The phone I upgraded to was my second choice, as my first choice was out of stock. A few days after ordering, the phone wanted more came back into stock, so I’ve initiated the return process for the first phone. I want to get the phone I actually want ASAP, and my understanding is that I can’t order it until my tab balance reads zero.
My question is, if I pay off my Tab in a lump sum and go through with the return, what will happen with my account? Will I get a refund of the money I used to pay off the Tab? Will my account have a positive balance that I can use to pay the new tab?
What happens if I pay off my tab balance before returning the item I bought on tab?
This topic has been closed for comments
Userlevel 7
+4
If I remember correctly, the whole thing should be eventually refunded.
In saying that, I would confirm with the webstore what you can/can’t do in your given circumstance just to make sure.
You can reach out to them here: koodo.webstore@koodomobile.com
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.