I am trying to upgrade my phone, but always get this error. I can’t seem to get connected for customer service and no one has an answer online on how to fix it.
Anyone have a solution? My tab and bill are up to date. I have tried different devices and browsers.
Hi
Can you please let us know when the error occurs?
Is it at checkout or at a specific step during the ordering process?
|f you pick a differet device or tab, just for test, are you still getting this error?
During checkout, after confirming address.
I’ve tried at other times with different devices in the cart.
Thank you for the info!
We didn’t seem to find any issue on our end that would prevent the upgrade. Are you trying with your current plan or you choose a different one during the ordering process?
New plan with an upgraded phone. I tried without upgrading the plan as well. Thank you for looking into it for me.
Got it!
Were you asked also to enter the credit card details to confirm the order? If yes, is the credit card statement on the same billing address as the address on your Koodo account?
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