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I’m trying to determine if it’s possible to ship a new phone to an address that is not my billing address. Can’t seem to find an option and I think it may be as a deterrent for fraud but I’m currently out of country and need a new phone and hoping a friend can bring it down for me :/

Hi there,

So unfortunately you can't. You're correct, for fraud prevention reasons koodo will only send a device to the billing address. More information can be found below.

https://www.koodomobile.com/en/help/shipping-and-delivery

 


@brjf845 

Just to add to Oliver’s reply! 

If you didn’t place the order yet, then you can change the address so the phone can be shipped to this new address (a verification may be required though, so you should be able to take the call from the Webstore team in case they need to confirm the order over the phone).

If the order has already been placed to your address, in this case it’s not possible to change the shipping address, as Oliver mentioned.


@brjf845 

Just to add to Oliver’s reply! 

If you didn’t place the order yet, then you can change the address so the phone can be shipped to this new address (a verification may be required though, so you should be able to take the call from the Webstore team in case they need to confirm the order over the phone).

If the order has already been placed to your address, in this case it’s not possible to change the shipping address, as Oliver mentioned.

 

I thought of this but I wasn’t sure if my billing address would need to match my CC address? Maybe ill give it a shot and see! Luckily my partner could ship it from home to my friends if necessary but trying to avoid the extra shipping around lol 🙃


Are you buying the phone on tab or under some kind of promotion?

If not, you can try to purchase a phone locally.  Just make sure it works in Canada and is a phone that Koodo supports for VoLTE

https://www.koodomobile.com/en/help/volte?srsltid=AfmBOor8TbFUDc_gph3Fo-gsGXrhaHFVC5osFzTjjFuUGI92XwNw_JLD


UPDATE~~ i was able to ship to a different address, i just needed to phone and chat with a rep to confirm both shipping and billing addresses and reason for the difference


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