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Hi,

 

My wife and I recently upgraded our phones for 2 iphone 16 pro. We tried to do the whole process online to not pay the 70$ each of connection fee but it did not work online. Therefore we called customer service and did the upgrade on the phone and we just went to a store to pick them up.

 

i dont think its fair for us to pay 140$ because your website didnt work for us while upgrading. I would need to have these 2 charges of 70$ each waived. We have been clients with koodo for 10 years.

 

thank you

What was the error you came across when you tried to purchase online?

It simply said that the task could not be completed (or something in those lines). We tried on phones, on different browsers and same issue everytime. So we had to call someone to have them activated but still it was out of our control. Our phones were working fine so we could have waited for the shipping and not pay the 70$ each.

 

thank you for the help

Was the $70 for going instore?  I thought the $70 charge was for completing an upgrade over the phone?

 

Let me flag a rep for you anyways.

Hi there ​@YannMiss 

We can see the note from the agents that assisted you with the upgrade.  The agents advised that the connection fee is valid if the order will be made over the phone and we do not see any mention of a Self Serve error in the notes. 

If you want to further investigate the situation, feel free to schedule a call-back through our Koodo Assist or send us a private message over Social Media through the links at the bottom right of this page. 

 

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