Still waiting for returned phone billing credit

Question

I ordered a refurbished iPhone 13 PRO last Nov 2024 from the Black Friday promo but found some issues with dust under the camera lenses and returned it. I decided to order a new IPhone 15 instead but have to pay off the tab first for the iPhone 13 PRO. I called in already and confirmed the iPhone 13 return was received and the tab charge credited back to me. It's been almost 2 months and my tab charge is still there. When I called in, I was just told to wait. Please take a look at my case, I do not want to pay $800 or so upfront for my bill.

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Hi @Rch4lin, our apologies for the refund delay! We’ve contacted the team that handles returns to check your account and adjust it accordingly ASAP.

If you ordered it online, you can actually follow up with the Koodo Web Store by sending an email to koodo.webstore@koodomobile.com and provide your order number.

Georgia Koodo · Accepted Answer

Hi ​@Rch4lin, our apologies for the refund delay! We’ve contacted the team that handles returns to check your account and adjust it accordingly ASAP.

MilkyWay · Answer

If you ordered it online, you can actually follow up with the Koodo Web Store by sending an email to koodo.webstore@koodomobile.comand provide your order number.

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