Skip to main content
Koodo Community
Question

Sim card mailing confirmation

  • February 2, 2026
  • 3 replies
  • 14 views

Jamie Lacroix

I added my wife's phone to my account, but she needs a sim card.  gave my credit card info.  got a message saying I would receive an email.  None have arrived, there is no confirmation anywhere.  Is this common?  How long should I wait.  My email for my phone almost came instanly.

3 replies

Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • February 2, 2026

Eh, have you just activated your phone line as well? And I assume you activated a postpaid account?

Also, check your junlt/spam emails. In many cases, the activation email were sent there 


Jamie Lacroix
  • Author
  • Beginner
  • February 2, 2026

Confirmation email showed up 4 hours later.  Weird how the first one took seconds and the second was so long.  Now I wait for the sim.  Thanks for the reply.


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • February 2, 2026

Confirmation email showed up 4 hours later.  Weird how the first one took seconds and the second was so long.  Now I wait for the sim.  Thanks for the reply.

I am glad it turned out to be fine. The approval process still requires a rep to do it, as far as I know. That might be the reason for the delay.