Koodo Community
Question

Purchase new phone online, don't need sim card

  • 21 April 2023
  • 2 replies
  • 286 views

I’d like to purchase a new phone online to avoid paying the unnecessary $50 activation fee when you go in person to purchase a phone. However, I’m wondering if there’s a way to opt-out of the new sim card which also costs an extra $5?

I don’t need a new sim card since I will be able to use my existing Koodo sim card with the new phone. I’ll already have to pay the $10 shipping fee for the new phone, but I really don’t want to pay the extra $5 for something I don’t need. I know it seems silly to get heated over $5, but it seems like no matter how I get a new phone (online or in person) Koodo is forcing me into paying some sort of extra fees and its frustrating. 

Any way to get around the new sim card fee?


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2 replies

Userlevel 7
Badge +4

Yeah they seem to always be looking for fees to add. If you like, I can flag a rep if there’s a way to refuse it, but I’m guessing the answer is no. 

Userlevel 7
Badge +4

Or you could keep the SIM card as a backup. While SIM cards have an excellent track record for longevity, they do not last forever. For peace of mind, $5 is worth the investment.