Purchased refurbished phone in 2024 - started seeing the battery was going fast... Just remained busy and wasn't noticing that large of a difference. But 6 months later, it would just be empty in less than 2 hours.
Tried checking but now I have a Tab Balance that I have to pay - and with 3 lines and 8 years relations- Koodo Team doesn't care.
Battery performance can degrade over time, especially beyond warranty periods. If your refurbished phone’s battery drains quickly after 6 months, it’s likely due to natural wear. Koodo’s standard support may not cover battery issues on refurbished phones after some time, which could explain limited assistance despite your loyalty.
There are different conditions of CPO devices. Was it like-new, great, very good, or good when you purchased the phone? https://www.koodomobile.com/en/products/certified-pre-owned
2024 is a long time ago.
If the battery issue happened 6 months after purchase, you are able to bring it in at that time for warranty repair.
Your warranty is good for 1 year for CPO devices. So depending on when you bought it in 2024, you may still be able to have it repaired under warranty
I tried calling Koodo mobile- no help.
Final call given today before going public, and now moving all 3 lines.
Not about the issue, more about how we handle it.
+4Hi
We have looked into it and we have sent you a PM with more details, including the warranty and and repair policy, please check your inbox when you get the chance.
It's not about this. It is about handling.
If I had warranty till September 2025, why no agent in my various phone calls since February informed me about this?
I am coming to know the phone had warranty after publicly coming out in community and not in half a dozens phone calls I made till now (even when the phone was under warranty)
If I had warranty till September 2025, why no agent in my various phone calls since February informed me about this?
You never mentioned this in your original post.
Did you request a callback to speak with a rep? Who did you speak with?
I am coming to know the phone had warranty after publicly coming out in community and not in half a dozens phone calls I made till now (even when the phone was under warranty)
Did you make the calls or did you schedule a callback? Koodo does not take inbound calls so who did you call and who did you speak with?
It should be noted that you will be liable for the remaining Tab and Tab Bonus balance when you cancel your line. This will show up on your final bill. https://www.koodomobile.com/en/help/Tab-bonus
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