Yesterday I did an upgrade on my phone, i did it online. I then this morning did an upgrade on my partners phone which is attached to my account, but the email I received for his looks different that the one I received for mine. And when I do the tracking on both, they are done through different webpages(still within the koodo web page I believe). Is it just because they are in different processing points? Or have I done something wrong?
Solved
phone upgrades emails
Best answer by Flo Koodo
We have confirmed with the Webstore team and the order number is correct for the second order.
There are some updates being made in the backend, however, both orders were placed and will be reviewed.
Please make sure you check the order status in the upcoming days.
I can understand the concern.
Let me flag a rep for you
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
That would be amazing! Thank you so much!🙏🏻
+4Hi
Thanks for sharing the screenshots!
Will you please share a screenshot of the tracking webpage for the second order, the one that starts with TD? Please hide any personal information.
+4
We have confirmed with the Webstore team and the order number is correct for the second order.
There are some updates being made in the backend, however, both orders were placed and will be reviewed.
Please make sure you check the order status in the upcoming days.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.