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Hi there

 

I recently changed my phone number for koodo services and it seems my Stream+ is locked to the old number. As such I'm not able to log into some of my Stream+ accounts. Unfortunately your callback service has failed to get through to my phone even though it shows as me having received the call I haven't. How do I reset my phone number on services like Netflix and Prime which require sending codes to the old number I no longer have in order to access the phone number change option? Is there a way to fully reset Stream+ and start from scratch?

Hi ​@MeMyselfAndEye do you not have access to the streaming services via email/password?

Here is a guide for Netflix https://help.netflix.com/en/node/25970 and Prime https://www.amazon.ca/gp/help/customer/display.html?nodeId=G3JHAKLM2QKM6NXS on changing information from your accounts.

 

Netflix and Prime are locked to the old phone number, won't let me change the number, and keeps requiring code be sent to the old number for access. How to reset Stream completely without having to pay the bill again??

I'd love to use those links for help but it doesn't stop the service from trying to send codes to the old number. Won't let me change the phone number without verifying the old number.

You should still have access to your accounts with the credentials you set up. If you’d like to reset Stream+ fully though, you’d have to cancel and re-add the service once the 30 day bill cycle is finished. 

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