I have. been with Koodo for 7 years and lost my phone a week ago. I ordered a new one. Does it come with a SIM so I can use it right away?
Question
Lost phone. Ordered a new one.
Yes if you order a new phone from Koodo it will come with a sim card.
You will need to complete a sim swap to transfer the new sim from the old sim
https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone
You can reactivate it in self serve and they will send the 2 factor authentication to your email. If there is any difficulty you can connect with a rep here
+4The best apprach when you lost your phone (and hard to find an alternative phone to setup the call back) is to visit a Koodo store with your proper ID. A rep should be able to assist you there.
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