I am writing to share my very disappointing experience with Koodo and to ask if others have gone through something similar.
A Koodo sales agent named Ruben D came in person to our home in Brossard and offered us a promotion. He clearly told us that:
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Each line would be $25 per month
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The price was guaranteed for 5 years
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No activation/connection fees
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No extra or hidden charges
I asked him multiple times specifically about activation fees, and he repeatedly confirmed that nothing except $25 + tax would appear on the bill.
After receiving the bill and the contract, we were shocked to discover:
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The plan is actually $50 per line, not $25
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$80 activation fees were charged
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A third line was added without our consent
We have not paid anything yet, as we are disputing the charges.
The agent even gave us his personal phone number and told us to contact him if there were any issues. However, since we received the bill, he has completely stopped responding to our calls and messages.
We only switched from Bell because we trusted the information provided by this sales agent, and we deeply regret this decision due to the lack of honesty and transparency.
I am extremely dissatisfied with Koodo’s sales practices and how this situation has been handled so far.
Has anyone else experienced something similar with Koodo or door-to-door sales agents?
Any advice on the best way to resolve this would be greatly appreciated.
