Koodo assist callback doesn't consider my situation

You can just schedule a Koodo Assist callback to any Canadian number; it’ll ask for the number where you want to be reached, and it doesn’t have to be one on your account.

Just head to www.koodomobile.com/chat (or koodo.com/chat), say you’re a Koodo customer, then type “schedule callback.” If the bot keeps suggesting other options, just ignore them and repeat until you get the callback option.

The account holder needs to pick up for verification, so use your personal phone from the other provider. That should make it easier to coordinate with your kids who are out of town.

If the bot’s still acting glitchy, try closing and reopening the chat; sometimes that’s all it takes to get the confirmation. Let me know how it goes or if it asks something weird! 

What was the issue you needed help with regarding the 3 lines?

Maybe we can help you here instead of scheduling the call back. That might work out better in future too, as long as you have the self serve login, you can be helped on this platform.

Just note some issues will still require a call back, but most can be resolved through here. 🙂

i tried so many different ways to get the ai to call a different number than one of the 3 lines. like i said. it used to work. it’s not anymore. my daughter said she missed the call. and now i am no further ahead.

I placed an order for a phone on monday. i received an email on friday saying that for an ‘unknown issue’ my order was lost. i would receive a refund and to place the order again. I checked and i received the refund. So i placed the order again and i just want to speak to someone to make sure that whatever the ‘unknown issue’ is… it wont happen again. 

You don't need to schedule a call back to specific number on your account. Any working Canadian should work.

Regarding your new order, you would have to contact the webstore. The front line rep doesn't have specific information regarding your order. The best way to contact is via email at koodo.webstore@koodomobile.com

ah I see, in that case as you ordered online you can actually reach out to the koodo webstore via an email and they can get back to you with whatever you would like to know regarding your order. Have you tried this yet? If not I suggest you do. They tend to be pretty good at responding.

They usually respond during business days, but they can be reached at the email below. They may even give you the information regarding the unknown issue from before.

koodo.webstore@koodomobile.com