I want my problem solved.

Hi there,

So Device Care Complete, like any insurance coverage, grants you the ability for a device to be replaced or repaired but for a deductible cost depending on the damage.

If the device is stolen or lost, you have to pay the maximum deductible for a replacement device and the amount will be put on your next bill. More information on this can be found in the link below.

https://www.koodomobile.com/en/help/device-care-complete

While I typically do not recommend extended warranties, as statistically you come out ahead handling repairs yourself and using a case/screen protector, times when the phone is stolen or damaged beyond economic repair could make it worth it. It has been normal for basically all insuurance and extended warranty options to have a deductible for a device replacement for many years now. It’s something you’ve gotta crunch the numbers on to decide ifit’s worth it or not for you.