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Question

I need to verify my info but my phone is broken


Hello!! 

 

A couple days ago my phone broke, so I decided I would choose a phone plan as I can’t afford a new phone now. Today i received an email stating that I need to schedule a call back with an agent. But I don’t have a phone and can’t do that. I also need the new phone to arrive asap. Any recommendations? 

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8 replies

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  • Mobile Master
  • 13551 replies
  • March 14, 2025

Iss there anyone else’s phone number you can use for the purposes of receiving a callback? Failing that, you can setup a VoIP line for free with a Canadian number that youu can receive the call on your computer or other device.\

And if you cannot wait for shipping, you mmight well have to get a pphone in persson, although that’s going to come with aa connection fee of $70 atm.


  • Author
  • Connector
  • 3 replies
  • March 14, 2025
Goran wrote:

Iss there anyone else’s phone number you can use for the purposes of receiving a callback? Failing that, you can setup a VoIP line for free with a Canadian number that youu can receive the call on your computer or other device.\

And if you cannot wait for shipping, you mmight well have to get a pphone in persson, although that’s going to come with aa connection fee of $70 atm.

Awesome thank you! Yeah hopefully i can use my roommates phone for it. Do you know how long it takes usually to get shipped?

 


  • 500 replies
  • March 15, 2025

I don't think your phone will be shipped until they talk to you and verify whatever it is they need to verify.


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  • Mobile Master
  • 13551 replies
  • March 15, 2025

It really depends. If it’s not a recent release of an iphone or maybe galaxy ultra, it ships rather quick and usually goes by purolator. Actual delivery time is fast. Processingg the order willl depend on what they need to verify with you over the phone first.


Flo Koodo
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  • Official Rep
  • 5926 replies
  • March 15, 2025

Hi ​@aransierra 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.


  • Author
  • Connector
  • 3 replies
  • March 15, 2025

Awesome thanks for all your help!

 


  • Author
  • Connector
  • 3 replies
  • March 16, 2025

New updates!

 

Had the call with them, the agent told me she could not verify my info and had to transfer me to another agent. Which fine, then the offices are closed. This is a joke! 


Dinh
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  • Mobile Master
  • 17356 replies
  • March 16, 2025
aransierra wrote:

New updates!

 

Had the call with them, the agent told me she could not verify my info and had to transfer me to another agent. Which fine, then the offices are closed. This is a joke! 

What you are looking for is a call back from a webstore agent. They are the one who check your online order. However, they don’t work on the weekend. I think you could  try to schedule again on Monday.