I broke my phone today by dropping it, it just turned off and won’t turn back on.
I’ve tried plugging it in, holding the power button etc.
Anyways, I tried to order a new phone, but when I get to the end of my purchase it asks to verify that I’m me by sending a 6 digit code to my phone that’s dead!
So how do I get around this?
The phone in question is a google pixel 5a
+4
The SMS was there to protect customer from fraud. Do you have a friend or someone that you can take the SIM card out of the dead phone and put in another phone? If not, you might have to contact Koodo directly and ask a rep to override the sms requirements.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.