I am going to leave Koodo if...

I signed in, bought a phone, paid the charge and set up automatic payment. Can someone tell me why I still have to answer questions from a representative with an accent I cannot understand? I already bought the phone! Why do I have to talk to a rep at all? Send my phone of refund ALL the money I paid online NOW.
This is total BS.
Are they just trying to upsell?

What is your issue? Perhaps the community can help?

I really hate Koodo for ignoring their customers.

This is pathetic.

My issue is above.

I signed in, bought a phone, paid the charge and set up automatic payment. Can someone tell me why I still have to answer questions from a representative with an accent I cannot understand? I already bought the phone! Why do I have to talk to a rep at all? Send my phone of refund ALL the money I paid online NOW.
This is total BS.
Are they just trying to upsell?

We cross posted, but I still don’t understand. How did you purchase your phone? Are you new to Koodo? Did you receive a phone call and what questions were you asked?

Koodo has my address. They have my credit card number. They have my payment for a new phone. They have automatic payment. They have my order.
Why in the world do they have to ask more questions before they will ship the phone I PAID FOR? Seriously.

I have been with Koodo since its’ inception. I bought a phone from the Koodo self-serve store while signed in (several times I had to sign in for some reason).
Koodo has my shipping address. They have my credit card number. They have my payment for a new phone. They have automatic payment set up. They have my order. I have my order number.
Why in the world do they have to ask more questions before they will ship the phone I PAID FOR? Seriously.

I want my phone shipped NOW or I am leaving Koodo. I’m fed up.

I have literally spent hours over several days trying to buy a new phone. I could have walked into a kiosk and been done in 15 minutes, WITH A PHONE IN MY HAND. I will never buy from this pathetic website ever again.

Never again.

Actually...how do I get my order cancelled? I don’t want a new phone. I’m leaving. BUT I WANT A FULL: REFUND.

I have been with Koodo since its’ inception. I bought a phone from the Koodo self-serve store while signed in (several times I had to sign in for some reason).
Koodo has my shipping address. They have my credit card number. They have my payment for a new phone. They have automatic payment set up. They have my order. I have my order number.
Why in the world do they have to ask more questions before they will ship the phone I PAID FOR? Seriously

You still haven’t answered my question though: why exactly did Koodo contact you?

 If you post your order number here, I can flag a rep for you.

Twice I had a rep with a horrible accent call and ask questions. Why are there more questions and why would you hire someone with an extreme accent to communicate with customers????????????

They said they have “more questions” before they will ship my phone.

What is your order number?

I have no idea what the questions are. 

Did you read anything I said?

TD******2

So, a lot of koodo’s customer service reps are outsourced contractors. So they may or may not “have an accent” it just depends on who you get.

Depending on the transaction, extra verification may be required if some of the details of the account don’t line up with what they happen to have on record or are outdated.

For example if you had moved and the new shipping address does not match what they have. It’s for security purposes to make sure it’s you they’re sending the device too.

If the questions you’re being asked are regarding additional services like Stream+ or Smart home security, then that would be for the purpose of upselling.

If you want more specifics on why they’re holding your order you can also email the webstore and they can give you the details. Their email is the following: koodo.webstore@koodomobile.com

Thanks for the order number! I have flagged a rep, hopefully they can look into this for you :)

Are you still there?

Thank you.

It’s sad that a bill;ion dollar company relies on kind customers to help other customers for them. Sad.

What extra verification? They have everything but my length/girth.

I give up.

Bell just got a new customer.

At least you can’t hear my accent this way. Joking! I hope they will respond soon, but it won’t be instant (keep an eye on this thread for official rep replies).