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Question

How to cancel the Internet

  • March 14, 2026
  • 4 replies
  • 37 views

It’s very frustrated. I have been trying to call and cancel my internet plan but in return , I’ve been left on hold for more than an hour, several times. Is there any possible alternative way to cancel it ? Thanks so much for any help!

4 replies

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  • Mobile Master
  • March 14, 2026

Hi there,

I'll flag a rep on here and they can reach out to their technical team about cancelling the service ad you have already tried to call.

Just make sure you're logged into the community using your self serve and they should be able to help. 🙂👍


  • Author
  • Beginner
  • March 14, 2026

Hi there,

I'll flag a rep on here and they can reach out to their technical team about cancelling the service ad you have already tried to call.

Just make sure you're logged into the community using your self serve and they should be able to help. 🙂👍

Hi, thanks for the reply, may i ask how long would it take for a rep to connect with me? I’m trying to cancel it as soon as possible. 


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  • Mobile Master
  • March 14, 2026

Not long, the rep will respond here as I have. The response times can vary but they will get to your post. It can range from a few mins to a few hours but they will respond. 🙂👍


Darius Koodo
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  • Official Rep
  • March 14, 2026

Hi there ​@maxiem We can definitely look into that for you. In order to proceed, we have sent you a private message, feel free to respond whenever you have the time.