how to cancel internet service

You can just cancel Koodo Home Internet by either using Self Serve (if you see Internet / Subscriptions → Manage subscriptions → Cancel) or requesting a callback to speak with a rep; if Self Serve shows no cancel button, cancellation requires a rep and can’t be completed entirely online. If calls aren’t answered, schedule a callback from Self Serve and pick a different phone number for the callback if possible. If you want, I can flag a rep for you to review this. 

even store can not do anything, very bad experience.

Hi ​@tj123456 

We are sorry to hear about the long waiting times!

We see that you discussed with a rep yesterday. We have just send you a PM so we can confirm some more details, please check your community inbox when you get the chance.

Koodo internet service no want I cancel your nasty internet NO one answer the calls  and no link in self service; every time they call me back is from Mobility departament and when transfer to the Internet departament NOBODY reply so how can I canceled ? DO I NEED TO UPGRADE MY COMPLAIN ?

Did you click “Home Internet” and type in “Cancel service”? It will ask you for your name, the reason for the callback, and the phone number to call you back. https://Koo.do/Chat

Hi ​@Adel 

We are sorry to hear about this experience!

We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.