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Question

having an issue getting hold of live rep.

  • January 12, 2026
  • 1 reply
  • 6 views

My account was cancelled because i had an unresolved issue with courier service purolator to return a device. It has been 3 months now and the device is now delivered to koodo but the amount of the device still reflects in my account.

Because my account is cancelled, i can no longer get in touch with any live rep to resolve this issue for me. and i am not ready to pay for a device which has been returned to koodo.

 

how do i get in touch with koodo live rep without the frustration of this bot?

1 reply

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  • Mobile Master
  • January 12, 2026

You will need to request a callback via koodo assist to speak with a rep.  Note that you do NOT need to be a customer or have a Koodo number in order to request a callback

https://www.koodomobile.com/en/help?autobots=rollout