I have been billed extra charges for roaming specifically easy roaming $14 I never requested this and I never used my phone while I was in the USA except Wi-Fi and the roaming on my phone was off while I was in the USA. This is unfair practice to treat a long time loyal customer. Please remove these unfair charges from my bill or I will take my business somewhere else. Looking forward to hearing from you. Someone can get in touch with me either by phone or email. Thank you for your consideration.
Solved
Easy Roaming
Best answer by Georgia Koodo
Hi
For more information on how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
The charge is valid, but if you would like to dispute it further you can schedule a call-back through the Koodo Assist or send us a private message on social media via Facebook, X/Twitter or Instagram.
+4Hi
For more information on how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
The charge is valid, but if you would like to dispute it further you can schedule a call-back through the Koodo Assist or send us a private message on social media via Facebook, X/Twitter or Instagram.
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