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Connect problem

  • January 2, 2026
  • 2 replies
  • 26 views
T

I ported from fido to Koodo 5 days ago, because of their promo with a free network connection, since then I cannot make or receive calls on my phone and all my efforts to contact koodo I don't work because the same phone cannot receive or make calls. I tried using another phone but I couldn't get to Koodo. I have done all the troubleshooting, switching off my phone many times and checking the SIM card but there's no improvements or change. I'm just frustrated, regretting why I even ported to this network. And since then I have received an outrageous bill which I didn't know when I used. Please what should I do now.

 

2 replies

O
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  • Oliver C
  • Mobile Master
  • January 2, 2026

Hi there,

When you check self-serve, what does it say your port status is? Does it say completed or something else? You can do this by going under the “Manage Phone number” tab.  

When you ported over, did you respond yes to the port authorization SMS within 90 mins on your Fido sim and then switch to the Koodo sim card? Also, can you elaborate on the bill, why is it not as you expected.

Just a guy trying to help out 🙂
Georgia Koodo
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Hi ​@TonyJohn, we can see you’ve spoken to our Expert Messaging team, were they able to assist? The line ending in *31 seems to be active, with a successful number port in.

The line ending in *18 does not have a network connection, is this the line you’re having issues with? If so, here are some troubleshooting steps you can try. You can also test the SIM card for the line in the other phone, if there is still no service, you may need another SIM. 

 

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