Cannot schedule a call back

Hi ​@vshiv 

Will you please let us know what steps you are following which then lead to this error you shared above?

What issue are you experiencing? We might be able to assist you.

Try clearing your browser's cache or use incognito mode

I've been trying self serve and then it brings me to connect to a rep and as soon as I hit connect to a rep, the error shown in the image occurs

Maybe we can get some insight into if this is a larger issuer atm or not. In the meanwhile, you can also get assistance here on whatever question(s) you have. 

Thank you guys, it has been resolved now a callback has been scheduled.

​@vshiv Glad to hear it worked!

Can you please share if you used different path this time to schedule the call back?

Well I can't schedule a call back it's been over a month now I get the same error messages

You get the same error as this for over a month?  Are you sure?

Yes I get the robot telling me not to worry and go about my day someone will contact me. No one does. When robot rep transfer me to a rep it says to reload the page but does nothing and then says reload the page. Which just leaves me in a loop

Thanks for not helping get me to an agent. This is becoming a joke I am ready to switch companies

Hi ​@Lyons826 

We might be able to help here on the community if you would like to provide more details about your inquiry. 

Alternatively, you can send us a message on Social media

I tried. I will wait til tomorrow then I am not sure wait til my phone gets cut off then I will be able to talk to absolutely no one. Fantastic. Why is this call back through your robot rep not working properly anyways? It used to work just fine!