I rejoined Koodo in Nov to take advantage of a new phone & plan offer. I decided against it and returned the phone on Dec 26 & cancelled the service but still received bills and charges to my cc in Dec & Jan. How do I get credited for these charges?
Thanks
Hi
We have looked into it and we have discussed with a rep back then and we replied to your previous post here on community:
Let us know if you have further questions regarding the bils
Yes, the Jan.11 bill for $15.82 was cancelled but the Dec. bill for $138.03 shows up on my credit card and was paid on Dec. 28th. I mistook the earlier post that the Dec. bill would be cancelled. I need this Dec 28 payment to be reversed,
Thanks
We see that you managed to get in touch with a rep over the phone in the meantime.
Please let us know if you require further assistance.
I’ve been on the phone over 1 hour & the rep agreed the charges would be refunded but the only way to get the refund is to ask my cc bank to reverse the payment. Koodo was unable to issue a credit back to my cc.
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