I go to complete checkout for a phone upgrade and it says oops something went wrong. I have changed browsers and deleted cache and still nothing works. Any advice to help
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Hi
We see that you managed to place the order in the meantime.
Please let us know if you require further assistance.
Yes I was able to purchase the phone but I was unable to add the apple protection for $17. it wouldn’t let me proceed with it added but when I removed it, it allowed me to complete the purchase. Can I add the protection after I get the phone?
You should be able to add Device Care in self serve .
Do you see the option to add it under Mobile Services -> Add ons - Managed add ons for the line you upgraded?
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