Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information but there can be some scenarios that are outside of our control: social engineers and fraudsters can find ways to trick those targeted into divulging their information.
Our hope is to educate and raise awareness to safeguard themselves against these attempts. Here is a list of known scams and fraud that has been flagged by our security team. Most are not unique to Koodo , so exercise the same caution with whichever brands they may identify themselves with. Please note, it is not inclusive of all scams currently in circulation, and variations are possible. If in doubt, please contact a Koodo representative.
If you believe you are a victim of fraud, please scroll to the bottom of the list for suggested next steps.
| Known Scams | Details | Suggestions |
|---|---|---|
| Scams involving non-Koodo entities (such as Revenue Canada scam, Service Canada) | Customers receiving a perceived scam call involving a non-Koodo company or entity.
Examples: - Canada Revenue Agency scam
In many cases, call recipients are told that they have been reported to be in contact with someone who is confirmed to have COVID-19.
| Report any of these types of suspected scams to the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501
Koodo takes the reduction of nuisance calls seriously.
|
| Posing as Koodo support advising of internet problems | Fraudster poses as Koodo support advising customers has a virus/computer problem attempting to gain personal information. | Do not give any details to the fraudster or allow them access to your computer.
If you think your computer may have been compromised, please contact Koodo technical support to discuss any concerns. |
| Door to Door salesperson posing as a Koodo employee | Door to door salesperson may be pretending to be a Koodo employee | Verify the name and ID of the salesperson. Do not give out any information if anything seems suspicious, and contact a Koodo representative with the following:
|
| Fraudulent Call asking to confirm Wireless Number and PIN | Customers receiving calls with an automated message asking a message similar to Is XXX-XXX-XXXX your number, if so, press 1, then please enter your PIN
|
The scam has already been identified and we are working to have the numbers blocked. |
| e.Bill Fraud (email)
| Koodo customers receive an authentic-looking email claiming there is an issue with their e.bill and asking them to log in to verify payment information. This email is a fraud.
The email falsely states Koodo has sent the email because the last payment has been declined and that Koodo is unable to process the payment. If the billing information is not updated, Koodo services will be interrupted. The email asks users to click on the “Log in now” link and provide account information including name, password, and banking information.
| Do not give out personal information.
Delete the email.
Note: Koodo will never send an email asking our customers to verify personal information.
|
| Social engineers offering free features/services | Social Engineers are calling Koodo customers from spoofed numbers, which can include 1800 toll-free numbers, and offer things like a promotional rate plan, a month of free service and request for personal information (address, DOB, email, the phone number, PIN, DL or SIN) to apply for the promotion.
The script they use or what they offer customers is not always the same. | Do not provide any personal information.
No further action needed. |
| Toll Fraud | The customer receives a call from an overseas number that will ring only once or twice, so the number appears on Caller ID. When the customer calls back they reach premium-rate telephone numbers that charge high rates to the caller, on top of their usual overseas long-distance charges. | Do not respond, and more importantly, to avoid charges - do not call back
|
| Number Spoofing | Fraudsters spoofing the phone numbers of Koodo customers. Spoofing allows the fraudster to make their own number appears as a local number, to increase the chance of the receiving party to answer the phone. | No action required. Koodo is aware that our customers did not place these phone calls. The number is picked at random, and accounts are not compromised.
You can report to Canadian Anti Fraud Centre |
| Phishing Text Messages | SMS being sent from “no_reply2@reschedule-parcel.info” Message: Steven, attempted to deliver your parcel. to reschedule see ca-updatesdelivery8837710-en.com. | Note: Do not click on the link! We are currently investigating this to make sure it is stopped. |
If you believe you were a victim of fraud and gave out the following information, here is what to do:
| SIN or Driver's Licence | You should call TransUnion (1-800-663-9980) and Equifax (1-800-465-7166) to create a warning in their Credit Bureau as soon as possible.
|
| Credit card information | You should call your financial institution to inform them about the issue as soon as possible. |
| Koodo account PIN | Contact a Koodo representative by phone to reset the PIN |
| Koodo portal login details | Contact a Koodo representative by phone or to reset credentials |