I have tried with multiple prepaid accounts but it seems the referral code to share with others is missing from the self serve account overview page at the bottom...it’s blank with a copy code button that doesn’t work. Wondering if this is a system issue that needs fixing or if the referral program on prepaid is being removed?
TIA
The referral program is still ongoing.
If you do not see the code after logging in, you can schedule a callback through Koodo Assist to speak with a rep. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html
Does Koodo check these forums? There needs to be a more efficient way to communicate issues other than scheduling a call back. At least with Public Mobile one can submit a ticket
Does Koodo check these forums? There needs to be a more efficient way to communicate issues other than scheduling a call back. At least with Public Mobile one can submit a ticket
Yes, there are Koodo reps, but they mainly deal with postpaid plans. Since you are on a prepaid plan, there is limited assistance in the Community and it is best for you to schedule a callback through Koodo Assist instead.
Does Koodo check these forums? There needs to be a more efficient way to communicate issues other than scheduling a call back. At least with Public Mobile one can submit a ticket
Posting here in the community is a good way to report issues.
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