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Question

Refer A Friend code not showing in online account

  • November 21, 2025
  • 5 replies
  • 54 views

I have tried with multiple prepaid accounts but it seems the referral code to share with others is missing from the self serve account overview page at the bottom...it’s blank with a copy code button that doesn’t work.  Wondering if this is a system issue that needs fixing or if the referral program on prepaid is being removed?

TIA

5 replies

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  • Mobile Master
  • November 21, 2025

The referral program is still ongoing. 

If you do not see the code after logging in, you can schedule a callback through Koodo Assist to speak with a rep. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html


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  • Mobile Master
  • November 21, 2025

What happens when you try in another browser?


  • Author
  • Guardian
  • November 21, 2025

@Dennis I just tried again for the 4th time today and now the codes are back!

Does Koodo check these forums?  There needs to be a more efficient way to communicate issues other than scheduling a call back.  At least with Public Mobile one can submit a ticket


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  • Mobile Master
  • November 21, 2025

Does Koodo check these forums?  There needs to be a more efficient way to communicate issues other than scheduling a call back.  At least with Public Mobile one can submit a ticket

Yes, there are Koodo reps, but they mainly deal with postpaid plans. Since you are on a prepaid plan, there is limited assistance in the Community and it is best for you to schedule a callback through Koodo Assist instead.


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  • Mobile Master
  • November 21, 2025

@Dennis I just tried again for the 4th time today and now the codes are back!

Does Koodo check these forums?  There needs to be a more efficient way to communicate issues other than scheduling a call back.  At least with Public Mobile one can submit a ticket

Posting here in the community is a good way to report issues.