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reactivating a number

  • January 5, 2022
  • 3 replies
  • 2034 views
roryr

I  travelled from Canada to another country in January 2021 and plan to return to Canada within the next few days. I topped up my prepaid sim a few times throughout the year to try and keep my number active, however, when i try to log into the selfserve website it says there is an error and if i try to change my password there is also an error with my email. I assume this is because my account was deactivated, since i still have the sim card is there any way i could reactivate it online and get my number back before i travel? 

Thanks in advance!

Best answer by Allan M

After 90 days of non-payment the account is cancelled and there's no way of getting the sim reactivated or the account back.

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Allan M
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  • Allan M
  • Mobile Master
  • 12320 replies
  • Answer
  • January 5, 2022

After 90 days of non-payment the account is cancelled and there's no way of getting the sim reactivated or the account back.

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1 person likes this
  • D
    Dennis
roryr
  • roryr
  • Beginner
  • January 5, 2022

Is there any way i could get back a new sim with the same number?

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  • Dennis
  • Mobile Master
  • January 5, 2022

No. Not for prepaid. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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