Prepaid Porting for my number failed and it says to chat but it needs a Self serve account when my number cannot be used as a "koodo" number because the port failed Help?

Hi ​@Evan Degroot 

We have been unable to identify your account based on your community profile.

Just to double check, have you submitted the request for the transfer in self serve and you responded to the verification text sent to your PC Mobile sim card?

Hi ​@Flo Koodo , Yes yes i did, I was unable to create an account but it let me activate my new sim anyways.

I have started a message DM on facebook.

If your sim card is working, we recommend scheduling a call back with the virtual assist, as we are unable to access the details from our end since there is no self serve profile created.

 You should be able to schedule a call back without logging into your self serve account. Try using callback keyword, you should be prompted with the option to schedule a call back.

Let us know how it goes.

​@Flo Koodo It wants me to log in to do a call back. I currently have no self serve as my number port has failed.

​@Flo Koodo I was able to do it  by saying i wasn’t a customer but i will see how this goes (I am a customer)

​@Flo Koodo If i do a call back and change something will it cost money with the service fees?

No, for help with porting in your case, there shouldn't be any extra fee.

Ok thank you.