I’m locked out of my account for prepaid Koodo. Need assistance - won’t let me get through to a representative without signing in.
Solved
PREPAID-Account locked
Best answer by Dennis
If it says the account is locked that means there have been incorrect logins too many times. It will unlock on its own after an hour or 2.
So prepaid does not have much account info. What account info are you looking for?
I also recommend calling 611 and using the automated service which you can find some of the account info you are looking for
What are you looking to do in your prepaid self serve? Are you just looking to top up and renew your base plan?
The Prepaid self serve login issue is a known issue that Koodo has been working on
It says USER LOCKED, do you know how to unlock it or can assist me to unlock it?
id like to get access to my account to review billing cycle and account information. I NEED access.
If I am able to get access I’d like to set up a call, I can’t do that without logging in.
Hi there,
did it lock you out before even trying to login or did you have too many failed password attempts?
If it was due to too many attempts, after you wait a bit, it will let you try again. At which you should try forgot password and change the password.
If it says the account is locked that means there have been incorrect logins too many times. It will unlock on its own after an hour or 2.
So prepaid does not have much account info. What account info are you looking for?
I also recommend calling 611 and using the automated service which you can find some of the account info you are looking for
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