Skip to main content
Koodo Community
Solved

Prepaid account deactivation

  • January 13, 2026
  • 2 replies
  • 39 views

I used my prepaid tel number in 2024 and stopped paying for it. Is it deactivated after a certain time?

Best answer by Oliver C

Hi there,

Yes. Once you “top up” a prepaid it is usable for 30 days. Once the 30 days is up, you have 90 days to either top up again and regain access or the account closes and the sim is deactivated.

If you intend to use it again, I am afraid the account would be closed and the sim is no longer usable, you will have to sign up for prepaid again and get a new account and phone number.

This topic has been closed for replies.

2 replies

Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • January 13, 2026

Hi there,

Yes. Once you “top up” a prepaid it is usable for 30 days. Once the 30 days is up, you have 90 days to either top up again and regain access or the account closes and the sim is deactivated.

If you intend to use it again, I am afraid the account would be closed and the sim is no longer usable, you will have to sign up for prepaid again and get a new account and phone number.


  • Author
  • Connector
  • January 13, 2026

Thank you so much