No matter what I do I cannot reset my password i have used every different type of password imaginable every single time it says “does not meet guidelines” its forced me to reset with the update and I need to get into my account this is ridiculous and I cant call anyone because I cant get a call back because I cant log in this process is unbelievable im tired of this website never working
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password reset
Best answer by Goran
I’m assuming that you’re prepaid? Unfortunately it’s an ongoing issue as noted here:
Why can’t you get a callback? You don’t need to log in to self-serve to schedule a callback through Koodo Assist.
Have you tried using another browser to change your password? Maybe there’s an issue with the browser.
I’m assuming that you’re prepaid? Unfortunately it’s an ongoing issue as noted here:
Why can’t you get a callback? You don’t need to log in to self-serve to schedule a callback through Koodo Assist.
+4Hi
Sorry to hear the issue persists.
We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.
Yes I have done different browsers switched from computer to phone etc and the little Koodo thing would not let me do a call back said I needed to log in which I obviously cannot do
You do not need to login to complete a callback.
Just spam callback until it gives you the option for a callback
I am having exactly the same problem. Did you get yours resolved?
Jenru wrote:
I am having exactly the same problem. Did you get yours resolved?
If you are having the same issue with prepaid login, please see the main post Goran linked for the main updates and info from people
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