Now I can’t get any support other than posting here. Please help?
I shared all the right into to port over my number and my payment went through. But nothing ported. Still have access to my number on the previous phone account.
Can’t create a self serve account without the number being active, I’ve tried.
What are the next steps to port, since I’m locked out of Koodo from every angle after paying?
Question
New Koodo User - Paid but my old number didn't port over
Hi there,
To confirm, after you put in the information and paid, did you respond to the port authorization text message that was sent to your phone number within 90 mins? or did you never receive the port authorization text.
If you did not, it would cause the port to fail. To resolve the issue, you need to schedule a call with a prepaid rep through koodo assist and they can attempt the port again. You do not need an active koodo account to schedule the call.
+4From your description, you haven't received a self-service activation email? If that's correct, you started the transfer process quite early.
Koodo would initially provide you with a temporary number. Once you receive your SIM card and have access to self-service (you'll need the activation email from Koodo), you can then complete the transfer yourself.
where it is early
There is a section in there that allows you to port a number once the processing is completed without the self-serve being active and doing it through there.
However, if not completed properly and the port didn’t go through, you won’t be able to setup self-serve. A rep would be required to re-initiate the process as the account is under the ported phone number, but when it fails it gets messed up as it didn’t go through.
Kinda annoying though as during the process it isn’t suggested to do a temp # first. If it were, I imagine it would cut down on the issue. Maybe a future improvement for prepaid.
Hi there,
To confirm, after you put in the information and paid, did you respond to the port authorization text message that was sent to your phone number within 90 mins? or did you never receive the port authorization text.
If you did not, it would cause the port to fail. To resolve the issue, you need to schedule a call with a prepaid rep through koodo assist and they can attempt the port again. You do not need an active koodo account to schedule the call.
I was able to contact them. I guess my old number is showing up as a landline. So I have to contact them for a manual transfer. Thanks for your help!
+4where it is early
There is a section in there that allows you to port a number once the processing is completed without the self-serve being active and doing it through there.
However, if not completed properly and the port didn’t go through, you won’t be able to setup self-serve. A rep would be required to re-initiate the process as the account is under the ported phone number, but when it fails it gets messed up as it didn’t go through.
Kinda annoying though as during the process it isn’t suggested to do a temp # first. If it were, I imagine it would cut down on the issue. Maybe a future improvement for prepaid.
That is not a proper design for prepaid activation, at least they should have the ability to create self-serve. I assume customer received a temporary number but thought the number was port.
And of course landline can’t receive a SMS so a manual transfer is needed any way.
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