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Question

login

  • March 26, 2025
  • 1 reply
  • 35 views

Victoria L McBride

I'm attempting to schedule a call back but chat doesn't understand what I am saying. I can login but I can't reset my password as required. I need my account number. Is there another way to get it ?

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  • Mobile Master
  • 29056 replies
  • March 26, 2025

The prepaid self serve login issue is a known issue with Koodo and they are currently working on a fix

https://community.koodomobile.com/self%2Dserve%2D66723/can%2Dt%2Dlogin%2Dto%2Dprepaid%2Dself%2Dserve%2D7830101?tid=7830101&fid=66723

 

In the mean time, we can try to help you here.  What service or feature are you trying to do in your self serve?


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