i am having the same trouble as the someone earlier posted. I have been prompted to change my password on my prepaid mobility login and after two verifications via text and email, but it won’t accept any passwords I enter, even though they meet the criteria. I tried a couple of weeks ago and gave up, and am now trying to solve this problem. I need to get into my account! Below is a copy and paste of customer Nathalie Burr’s question.
No matter what I do I cannot reset my password i have used every different type of password imaginable every single time it says “does not meet guidelines” its forced me to reset with the update and I need to get into my account this is ridiculous and I cant call anyone because I cant get a call back because I cant log in this process is unbelievable im tired of this website never working
