Hi, I was a new customer of koodo and I brought my own phone and I asked them that I wanna buy SIM card with a plan.
But at the time I didn’t show them my credit card or anything! Just showed my passport and they gave me a sim card.
that was really nice, after that, I went back to my room and I was about to sign up account, but I couldn’t due to not finding my phone number, email address, even if SIM card doesn’t match on website. Anyway, I’m so afraid of not showing any of credit card, and I can’t deal with what happens in my phone right now.
do you have any idea of it??
Best answer by Dinh
Which store was it? can you check if that was a prepaid SIM or postpaid SIM?
If they didn't do a credit check (a passport is just an id), you weren't a Koodo customer yet. They might give you either an inactive postpaid sim or prepaid sim. If the sim was a prepaid sim, then you could activate yourself with this https://www.koodomobile.com/prepaid-plans . If that was a postpaid sim, you will have to comeback to the store and tell them they sold you the wrong one.