cant reset password at all

This is a known issue and Koodo is working on a fix

Okay so I guess I just don't have a phone? I also can't gain access to the 611 as all of my 4 digit codes are not working. Your support won't talk till tomorrow and I have no way at all of paying. This is some insane level disorganization and just makes me want to leave this company. What company makes it so there is no person you can call, do you not want money? Seems we are making tech that we can't even develop firmware for. 

Hi there ​@Keith shannon 

Our team is investigating the situation. Can you try to set up a password that was not used for a while and instead of one special character place 2 different ones within the password ? 

We also sent you a private message requesting a few details. Feel free to respond whenever you have the time. 

I've already used a completely different password but I will try with two different characters and definitely forget it. 

Nope doesn't work. 

Awesome now even the call back won't work. I answered two times and it just hung up 1 sec after answering. I guess Koodo doesn't want to be a business anymore. 

Did you say anything after picking up the call? You may want to schedule a callback and try again.