Price increases are sometimes necessary so that Koodo can deliver better service and coverage. We always consider other alternatives first, such as adjusting costs or increasing efficiency, but sometimes a price increase is the best option for ensuring continued quality service.
If there is a price increase to your rate plan or features, Koodo will notify you at least 30 days prior to the change through a message on your bill and in your self serve account. You can download a PDF copy of your bill directly from Self Serve We want to make sure you’re still getting the best value for your needs. If your current plan is affected by a price increase or no longer suits you, you can easily explore other available plans and make changes anytime in Self Serve Just log in to see your options and choose the plan that works best for you.
