Working abroad, going on a long adventure, or flying south for the winter? Our Seasonal Hold plan could be perfect for you. For $15 per month (if you are on a BYOD plan) or for $30 on top of your monthly tab charge (when you are on a monthly tab), for up to twelve months, you can put a hold on your service but keep your account and phone number ready for you when you come home.
How does the Seasonal Hold plan work?
Seasonal Hold is a rate plan that allows you to temporarily suspend your services, for a minimum of 1 month to a maximum of 12 months, when leaving the country.
Once on the Seasonal Hold rate plan:
- You won’t be able to use any of your mobile services (voice, data, and text)
- You can still connect to Wi-Fi networks and will be able to make 911 calls.
Note: For trips of 1 month or less consider signing up for Easy Roam. You’ll only get charged for days you use your monthly plan's minutes, data or texts.
Am I eligible?
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Only available on lines that have been active on our network for a minimum of 90 days
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Available on all tab types.
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Available only to customers leaving the country longer than 1 month
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Seasonal Hold can only be used once in a 12 month period.
Setting up seasonal hold:
To pause your plan temporarily, log into your self-serve account and go here.
If you are on a monthly tab, you will need help from a rep. You can get to one here.
Important
- Any recurring credits will be removed when switching to the seasonal hold plan
- You may lose the current add-ons upon changing to seasonal hold
Resuming services from seasonal hold:
Great news, resuming from seasonal hold is really easy, you will be able to change your plan to any in-market plan directly from Self Serve.
- Log into Self Serve
- On the “Mobile services” page select ““Resume regular service””
- Make your selection from one of our in-market plans
- Choose your free perk and the add-ons you need