You send me a new SIM card but you offered me a cheaper plan for my current number when I specifically said that I want to keep my number. You can review the call that transpired. I thought I’m only getting a cheaper plan now I have two number that I need to pay.
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Hi
We are sorry for the misunderstanding!
Unfortunately, we don’t have access to call records here on community, however we see based on the account details and the notes, that a new line has been added.
In order to cancel this new line, please send us a message on social media using the steps at the bottom of this page or you can schedule a call back with the virtual assist.
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