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Wrong Plan - New Subscriber

Forum|Forum|13 days ago
January 31, 2026
3 replies
67 views

gervaisma
Beginner

I just signed up for the 25% Off flash sale they have until Feb 2nd and didn't notice and I chose the wrong rate plan for BYOD. Everything was done before I noticed and now I cannot find the plan I wanted to go with and seen with Self Serve. I only switched to over providers for that rate plan specifically. How can I correct this to get the proper one ? Do I have to cancel my account all together? And re sign up ? I cannot figure out how to speak to an actual person to see if they can correct this. Any one have any ideas? Attached are pictures of plans I can change to and the other is the rate plan I want to sign up for.

Best answer by Dinh

Those plans are for new customers only, and once you sign up, you can't switch to another within self-service.

However, since you just activated, they might be able to adjust your plan. Let me flag a rep to see if you can change it here.

+4

Dinh
Mobile Master
Answer
Forum|Forum|13 days ago
January 31, 2026

Those plans are for new customers only, and once you sign up, you can't switch to another within self-service.

However, since you just activated, they might be able to adjust your plan. Let me flag a rep to see if you can change it here.

A Koodo customer, opinions are my own.

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gervaisma
Author
Beginner
Forum|Forum|13 days ago
January 31, 2026

Thank you very much. Appreciate that. I didn't even finish setting up account yet.. If I cannot change it to the correct one, I will just cancel and stay with my current provider as it is cheaper and a better plan than the what I am being offered at the moment with Koodo.