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Can anyone explain why my online usage limits shown on my account (45GB) is different from my mobile plan (20GB)? Thanks.

Hi there,

Did you recently get a text message from koodo saying they will be giving you bonus data for this month? That or when you check your plans add ons, do you see any other additional data? To check your add ons you can follow the steps in the link below.

https://www.koodomobile.com/en/help/changing-your-add-ons

 


yes , there is adds on for free, but how long will it lasts? Thanks.


So usually next to the add on it will have a X12m for when the offer expires (12 months). If you recently upgraded your phone then the current promotion for free bonus data is for 24 months. If not, then you can see if there is any expiry date in your PDF bill as it will have the details of the add on. To download the pdf bill, you can check link below 🙂👍

https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

 


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