I was on a stream + basic plan and this morning I see on my credit card statement that I’ve been charged for premium. I don’t seem to have to option to go back to basic and how do I get a refund for premium upgrade that I didn’t request? Thanks in advance.
Solved
Why did my stream + plan upgrade on its own?
Best answer by Dinh
That sounds strange. Have you checked your junk/spam inbox to see if anything is sent there? As well, when did you register for streamplus? There is an update to Discovery+ package with Koodo recently.
+4That sounds strange. Have you checked your junk/spam inbox to see if anything is sent there? As well, when did you register for streamplus? There is an update to Discovery+ package with Koodo recently.
Hi
We recommend trying to make the switch from your online account.
- Log into your account
- Navigate to "My Plans" or "Manage Plans"
- You should see options to downgrade back to your Stream + Basic plan
Let us know if this works.
I’ve been subscribing to the basic plan since December after being on the premium for a few months. Checked all my email’s, nothing there.
Not able to downgrade through my plans or my accounts. I see this message “ Your changes to Stream+ Basic will take effect on December 19, 2025. To make more plan adjustments, cancel your pending change.“
I was able to connect with a representative on chat and they have helped resolve my issue. Thanks for the replies and help
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.