Hello updated my plan with the new BF offer but unable to update my free perk to 3-Day Easy Roam International from my old perk. I believe this is a known glitch can someone please help me. My number ends with 9014. Please DM if need any additional info needed. Thank you.
Question
Unable to update my free perk
Yeah, that’s a known issue that’s been popping up for a while now. Try changing your plan first without selecting a perk, then go back in and add the 3-Day Easy Roam once that goes through. Sometimes the system just needs a second to catch up.
If it’s still stuck on “try again in an hour” after a few attempts, you might need to DM a mod here or hit up the chatbot at koodo.com/chat to get it sorted manually. Frustrating, but usually works that way.
+4If the plan change was successful, let me flag a rep to look into the perk addition
A Koodo customer, opinions are my own.
If the plan change was successful, let me flag a rep to look into the perk addition
Please do. I've tried what Robert suggested above and didnt work. Thank you
+4
We can definitely look into it!
Just to double check, you would like to replace your current perk and add the 3-day Easy Roam International perk instead?
We can definitely look into it!
Just to double check, you would like to replace your current perk and add the 3-day Easy Roam International perk instead?
That is correct
+4Thank you for confirming
We have been unable to replace the perk from our end however we have submitted a request for the perk to be update in the back end.
This can take up to 3 business days.
We are sorry for the inconvenience created!
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