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Unable to select perk

S

I am unable to select a perk on my new plan. Very frustrating because it keeps saying come back in 1-hr, I would like to have Unlimited Long Distance Pack. 

This seems to be a common issue - problem with website??? 

Thanks very much.

Best answer by Georgia Koodo

Hi ​@sarahsarahh, we’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned within 3 business days, thank you so much for your patience!

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Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • 798 replies
  • Answer
  • March 11, 2025

Hi ​@sarahsarahh, we’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned within 3 business days, thank you so much for your patience!

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • 29063 replies
  • March 11, 2025

Try clearing your browser’s cache and try again.

 

EDIT.  Looks like i was too slow

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S
  • sarahsarahh
  • Author
  • Beginner
  • 1 reply
  • March 11, 2025

I appreciate it!! ​@Georgia Koodo 

LOL ​@Dennis  - thank you!!

Georgia Koodo
S
2 people like this
  • Georgia Koodo
    Georgia Koodo
  • S
    sarahsarahh

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