I’m unable to add the free perks using the self-serve option. I’ve tried 2 different computers, and the system still tells me to try an hour later. Please assist.
unable to add perks
+4Hi
We’ve tried to add the perk from our end but we got the same error. We have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.
We apologize for the inconvenience created!
I found this tread 5 days after it began, and I’m having the same problem with adding a perk. The thread says it should be fixed in the 3 business days, but it’s still not working properly. I’m trying to add the roll over data perk to a current $35 plan that’s being offered. The system is allowing me to pick the perk, but once I go to the confirmation page, it states that perk was not selected. Any solutions?
+4Hi
If you are trying to change the plan without selecting the perk, are you able to complete the change?
We can then try to add the perk for you.
I’m trying to add roll over minutes. And the error seems to only happen when I choose roll over minutes. I can pick any of the other perks and they show up as added, I can even pick roll over minutes with another perk and have both perks show up as being picked. But as soon as I pick roll over on its own, the system shows as “no pick chosen”
+4
We see that you managed to change the plan in the meantime and selected a perk.
When mentioned the Rollover minutes, are you referring to Rollover data or to a different perk?
I was meaning the roll over data! But I took your advice and changed the plan even though the rollover data didn’t show up. Fortunately it seems like it was just a website glitch and I received the email stating that the roll over data was in my account. Thanks for your help. I appreciate it.
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