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Question

unable to add perk

  • March 27, 2026
  • 4 replies
  • 22 views
R

Ported number over, everything smooth so far, but adding Unlim LD perk is not successful. No error message though.

Tried clearing cache, disabling extensions, and using different browsers.

It doesn't look like request is going through, and no confirmation email of submitting request.

Anyone know the next steps to try? 

 

4 replies

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  • Dennis
  • Mobile Master
  • March 27, 2026

This has been a common glitch with Koodo.  Let me flag a rep for you.

Just make sure you are logged into the community with your self serve account. And there is only 1 line on your account?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • Ricardy
  • Author
  • Beginner
  • March 27, 2026

Affirmative. One line ported in.  Only thing left is to add the Unlim. LD. perk.

 

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    • Dennis
    • Mobile Master
    • March 27, 2026

    I have flagged a rep

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Georgia Koodo
    Forum|alt.badge.img+4

    Hi ​@Ricardy, welcome to Koodo! We’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re experiencing the same issue you mentioned. We’ve submitted a request to have our team add the perk on their end.

    The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

     

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