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Question

unable to add perk

  • January 4, 2026
  • 4 replies
  • 20 views

Hi, there. I have trying to select rollover data perk for 2 days without success. Could you help me?

4 replies

Dinh
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  • Mobile Master
  • January 4, 2026

Hi

Which perk are you trying to add? As well, have you tried to use the incognito mode of the web browser to see if that can help?


  • Author
  • Beginner
  • January 4, 2026

Hi

Which perk are you trying to add? As well, have you tried to use the incognito mode of the web browser to see if that can help?

Hi, I want to add Rollover Data. I’ve tried incognito mode, but it doesn’t work.


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  • Mobile Master
  • January 4, 2026

I’ll flag a rep to assist then. Please enusre you’re logged onto the forum with your self-serve credentials, so a rep can check your account and make the change manually and if not, forward it to tech support. 


Flo Koodo
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  • Official Rep
  • January 4, 2026

Hi ​@ppggeng 

We’ve tried to add the perk from our end but we were unable to. We have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.

We apologize for the inconvenience created!